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Technical Support

What should students do if they experience a technical issue?

  • 1st: Attempt to troubleshoot on their own-restart the computer, ask a friend for help, alert your teacher, or see the media specialist in the Media Learning Commons. 

 

 

  • 3rd: After completing the form, bring the laptop to Media Center room 226C before school from 7:20 am- 7:40 am, during unit lunch (10:40-11:20) or after school (2:20 p.m.- 3:00 p.m.). A loaner will be provided to them during the repair process, however, it will not have touchscreen capabilities.

 

  • 4th: Check their school email on a regular basis until they receive notification that their laptop is ready to be picked up. Repairs may take up to 5 school days, not including weekends and holidays, to complete.

 

  • 5th: Pick up their repaired laptop and return the loaner laptop.

 

A technician is available in the morning from 7:20 am- 7:40 am, during unit lunch (10:40-11:20), or after school (2:20 p.m.- 3:00 p.m.) for students if they have questions.

 

Students may email general questions to student121@mahwah.k12.nj.us