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Technical Support

What should students do if they experience a technical issue?

  • 1st: Attempt to troubleshoot on their own-restart the computer, ask a friend for help, alert your teacher, or see the media specialist in the Media Learning Commons. 



  • 3rd: After completing the form, bring the laptop to Media Center room 226C before school from 7:20 am- 7:40 am, or during school until 12:30 p.m.. A loaner will be provided to them during the repair process, however, it will not have touchscreen capabilities.


  • 4th: Check their school email on a regular basis until they receive notification that their laptop is ready to be picked up. Repairs may take up to 5 school days, not including weekends and holidays, to complete.


  • 5th: Pick up their repaired laptop and return the loaner laptop.


A technician is available in the morning from 7:20 am- 7:40 am, and during school until 12:30 pm  for students if they have questions.


Students may email general questions to


Fully Remote Students Using  Mahwah Laptops (not personal laptops) - Repair/Troubleshooting

Complete a 1:1 HS Student Help Desk Form 


If you are having any technical difficulties or if you are experiencing difficulties with your device, please contact the Mahwah Technology Department first at


Due to the COVID-19 pandemic, our support hours are BY APPOINTMENT ONLY, we apologize for any inconvenience.  Please go to this link: and follow the instructions to schedule your appointment.


At your scheduled appointment time, report to Door #1 of the High School T3 Building (indicated by the blue arrow below). Please drop off the laptop in the bin labelled "Laptop Drop-Off" and return to your vehicle to wait for our call. If we are unable to repair the laptop within 30 minutes, we will issue a loaner device (based on availability).