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Technical Support

What should students do if they experience a technical issue?

  • 1st: Attempt to troubleshoot on their own-restart the computer, ask a friend for help, alert your teacher, or see the media specialist in the Media Learning Commons. 



  • 3rd: After completing the form, bring the laptop to Media Center room 226C before school from 7:20 am- 7:40 am, or during school until 12:30 p.m.. A loaner will be provided to them during the repair process, however, it will not have touchscreen capabilities.


  • 4th: Check their school email on a regular basis until they receive notification that their laptop is ready to be picked up. Repairs may take up to 5 school days, not including weekends and holidays, to complete.


  • 5th: Pick up their repaired laptop and return the loaner laptop.


A technician is available in the morning from 7:20 am- 7:40 am, and during school until 12:30 pm  for students if they have questions.


Students may email general questions to


Fully Remote Students Using  Mahwah Laptops (not personal laptops) - Repair/Troubleshooting

Complete a 1:1 HS Student Help Desk Form 


If you are having any technical difficulties or if you are experiencing difficulties with your device, please contact the Mahwah Technology Department first at


For our students: There is also the designated location of the STEAM building Thunderbird Think Tank (T3), that will be available from 2:30 p.m. – 3:30 p.m. where students can go in order to troubleshoot with a tech person or drop off their device and/or pick up a loaner device. Use Door 3 to the left of the blue cube to gain entrance to the T3 PD room.