Our technology department is committed to the continued support of all staff and students.
Prior to reaching out to tech, here are some helpful tips:
- Problem: My computer is frozen
Tip: Try restarting your computer.
- Problem: My laptop isn't charging and the cable isn't frayed.
Tip: Try using a different outlet
- Problem: My laptop doesn't connect to WiFi
Tip: Please ensure that you have configured your laptop for your home WiFi network.
- Problem: I cannot connect to a Zoom session
Tip: Go to mahwah.zoom.us and click “sign in”. Sign in with your Mahwah email address. After signing in, click on the Zoom link to join the Zoom session.
What should students do if they experience a technical issue?
Support Hours During School:
Morning: 7:20 am - 7:40 am
Lunch: 10:30 am - 11:20 am
Dismissal: 2:20 pm - 3:00pm
If you experience an issue with your laptop at home, please follow the steps below.
1st: Attempt to troubleshoot on their own-restart the computer, ask a friend for help, alert your teacher, or see the media specialist in the Media Learning Commons.
2nd: Complete a 1:1 HS Student Help Desk Form http://www.mahwah.k12.nj.us/121-techsupport
3rd: After completing the form, bring the laptop to Media Learning Commons Technology Office room 226C before school from 7:20 am- 7:40 am, lunch 10:30 am - 11:20 am, and after dismissal from 2:20 p.m - 3:00 pm. A loaner will be provided to them during the repair process.
4th: Check their school email on a regular basis until you receive notification your laptop is ready to be picked up. Repairs may take up to 5 school days, not including weekends and holidays.
5th: Pick up their repaired laptop and return the loaner laptop.
Students may e-mail general questions to email@example.com
Email your tech issue to firstname.lastname@example.org
Be sure to include your name, user type (staff/student), and a specific description of the issue.
If applicable, include screenshots of any issues or errors that appear
Indicate the type of device you are using. If a school issued device, include the asset tag id and computer name listed on the front cover of the laptop.